Support Center

Frequently Asked Questions

Can I change my login email address?

Our platform does not currently support the ability to change your login email address. To use a new email address you will need to create a new account.

How do I log in to my account?

Simply click the Log In button at the top of any page. Then log in using your email and SkillsEngine password or via your connected Google or LinkedIn account.

How do I create an account?

You can sign up for a free SkillsEngine account by providing your name and email address and creating a secure password. Alternatively, you can register using your LinkedIn or Google account.

How do I reset my password if I forget it?

Click Log In on any page, then select "Forgot password?" and submit your email to receive instructions for resetting your password.

How do I delete or close my account permanently?

You can delete your account by logging in and using the 'Delete Profile' action available in your Account Manager under Account Settings.

⚠️ PLEASE NOTE: The delete action is permanent and cannot be reversed.

To access your account manager page, log into your account and click on your name in the top right corner of any page. From the dropdown, click "Manage Account."

Select Account Settings from the right hand menu and follow the instructions on the page to delete your account.

How do I share one of my skill profiles?

To share an editable skill profile with others, navigate to the profile you want to share and click on the share icon in the top right corner of the profile. You'll be provided with a link that you can copy and send to others.

⚠️ PLEASE NOTE: anyone with the link will be able to view and edit your profile, so share it responsibly.

If you have a team or enterprise account, you can also share your skill profiles in view only mode through the Showcase page feature. Simply decide which profiles you want to make publicly available and toggle the showcase button on for those profiles.

What are the different types of skills available in SkillsEngine's library?

The SkillsEngine library contains four types of skills:

Detailed Work Activities
Knowledge Domains
Workplace Essentials (Soft Skills)
Tools & Technologies

Can I share my account with other users or collaborate with teammates?

During the early access period, accounts are limited to one person; however, organization accounts will be available soon.

If you are interested in upgrading to a team or enterprise account, you can contact us through the support portal here: https://www.skillsengine.com/support-form.

For an overview of how to share a single skill profile with a collaborator, see FAQ: How do I share one of my skill profiles?

What are the different types of Profiles available?

Skill profiles can be tagged with one of four profile types:

Occupation
Curriculum
Individual
Certification

How do I export data from the platform?

To download a CSV of your profile, click the download icon in the top right of the profile you want to export. To copy and paste a text version of a full profile, click the copy icon above the list of skill sets and paste into a document of your choosing. You can also copy and past individual skill sets by clicking the copy icon next to the skill set name.

What are the terms of use for the SkillsEngine platform?

You can find and read our Terms of Use here: https://www.skillsengine.com/terms-of-service

How do I unsubscribe from marketing communications or newsletters?

You can unsubscribe from SkillsEngine marketing emails and newsletters at the bottom of any email you have received from us. Simply click "unsubscribe" to unsubscribe from all SkillsEngine marketing communications or "manage preferences" to choose which communications you want to receive.

How do I get help or support if I have technical issues?

Use this link to submit a support ticket here: https://www.skillsengine.com/support-form

How do I provide feedback or suggest new features for the platform?

Use this link to provide feedback and/or submit feature requests: https://www.skillsengine.com/support-form

How do I disable email notifications from the platform and/or automatic skill suggestions?

You can change your notification preferences from within your account manager. To access your account manager page, log into your account and click on your name in the top right corner of any page. From the dropdown, click "Manage Account" and select Notifications from the right hand menu. Check or uncheck the boxes beside each notification option and hit save.

Does SkillsEngine have an API?

Yes, our Skill Profiler API is available now and we intend maintain it for the foreseeable future.

We will also be rolling out additional API capabilities in the future for users with paid SkillsEngine accounts.

What are the system requirements for using the platform?

All that's required is a modern/green field browser (e.g. Chrome, Safari, Firefox, Edge, etc.).

If you run into technical issues, you can submit a support ticket here: https://www.skillsengine.com/support-form

Can I use SkillsEngine on multiple devices?

Yes. SkillsEngine is designed to work well on any device--desktop computers, laptops, tablets, and mobile phones.

Is there a mobile app available for the platform?

No, we do not currently have a SkillsEngine mobile application.

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