Support Center

Find a variety of information and resources to help you get started using SkillsEngine and resolve any challenges you may have along the way.

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Guides & Resources

Helpful how-to guides and platform documentation.

Category Resources
Getting Started
Building & Managing Skill Profiles
Insights & Analysis
Release Notes & Announcements

Need additional help? Contact us through our Support Form. We aim to respond to all support requests within two business days.


Frequently Asked Questions (FAQ)

What is SkillsEngine?

SkillsEngine is a commercial technology venture backed by TSTC building systems and applications to advance the state of skills management and validation technology.

Can I start using SkillsEngine for free?

Yes. Anyone may register for a free SkillsEngine account using their name and email. The account gives you the ability to create one free skill profile using the SkillsEngine library and tool suite.

Contact Us to learn about Organization accounts which provide access to advanced features, data and the ability to collaborate with multiple team members.

How do I create an account?

Anyone can sign up for a limited free account. All you need is an email and a password to get started.

👉 Sign up here

Can I change my login email address?

Our platform does not currently support the ability to change your login email address. To use a new email address you will need to create a new account.

How do I reset my password if I forget it?

Click Log In on any page, then select "Forgot password?" and submit your email to receive instructions for resetting your password.

How do I delete or close my account permanently?

You can delete your account by logging in and using the 'Delete Profile' action available in your Account Manager under Account Settings.

⚠️ PLEASE NOTE: The delete action is permanent and cannot be reversed.

To access your account manager page, log into your account and click on your name in the top right corner of any page. From the dropdown, click "Manage Account."

Select Account Settings from the right hand menu and follow the instructions on the page to delete your account.

How do I get help or support if I have technical issues?

Visit our support center for resources to help you get started using SkillsEngine and resolve any challenges you may have along the way.

If you need additional help, use our support form to submit a ticket. We aim to respond to all support requests within two business days.

What are SkillsEngine's terms of use?

You can find and read our Terms of Service here.

How do I unsubscribe from marketing communications?

You can unsubscribe from SkillsEngine marketing emails and newsletters at the bottom of any email you have received from us. Simply click "unsubscribe" to unsubscribe from all SkillsEngine marketing communications or "manage preferences" to choose which communications you want to receive.

How do I disable email notifications from the platform?

You can change your notification preferences from within your account manager. To access your account manager page, log into your account and click your account icon in the top right corner of any page. In the drawer, click "Account Settings" and then select Notifications from the left hand menu. Check or uncheck the boxes beside each notification option and hit save.

Does SkillsEngine have an API?

Yes. SkillsEngine APIs are available with both paid subscription tiers. They let you integrate our skills data directly into your applications and workflows. You can access API tokens from the side navigation drawer, and the full implementation details are available in our API Documentation.

Is there a mobile app available for the platform?

No, we do not currently have a SkillsEngine mobile application.

How do I provide feedback or suggest new features for the platform?

Use our support request form to provide feedback and/or submit feature requests.


Submit a Support Request

Click below to submit support requests, feature suggestions, bugs or anything else you'd like us to know.